Regulatory and service mailings to clients

Below are samples of letters we send to clients to provide them with information about their account or advise that action is required.

If you have any questions about a letter that was sent to one of your clients, we’re here to help. Just reach out to our Client Relations team at 1-800-687-0614.

Mailing	Description	Timeframe	Action required?	Sample
RDSP
LAP/DAP notification	Provides planholders with Lifetime Disability Assistance Payment (LDAP) or Disability Assistance Payment (DAP) for the current year and asks them to provide payment instructions	January/February	✔️ Yes	SDSP RDSP (PGAP)* RDSP (non-PGAP)**
Loss of DTC eligibility – warning	Letters sent to RDSP holders when eligibility for the Disability Tax Credit (DTC) has been lost, advising they must reapply for DTC to continue contributing and attracting grants/bonds	March	✔️ Yes	DTC warning
Beneficiary turning 18 and/or Age of Majority	Sent to planholders in the year that beneficiaries are turning 18 and/or age of majority (AOM) to advise that a new Application for Canada Disability Savings Grant and/or Canada Disability Savings Bond (EMP5608) is needed	August	✔️ Yes	Age 18 & AOM Age 18 only AOM only
Validation required	Asks clients to contact us to verify information such as name, date of birth or SIN, as the information we have on file doesn’t match with the ESDC’s records and the account cannot be registered	As needed (monthly mailing)	✔️ Yes	RDSP validation
RDSP closure – DTC eligibility never confirmed	Advises planholders that CRA cannot confirm the beneficiary’s eligibility for the disability tax credit (DTC) and the RDSP must be closed	As directed by ESDC/CRA	✔️ Yes	RDSP closure
Deregistration due to ITA violation	Sent to clients to inform them the RDSP has been deregistered of the account as it no longer meets the conditions described in the Income Tax Act (ITA).	As directed by ESDC/CRA	❌ No	RDSP deregistration
Account opened by Qualifying Family Member	Advises beneficiaries that an RDSP has been opened on their behalf by a qualifying family member and the circumstances in which the beneficiary can become the planholder	When RDSP is opened (monthly mailing)	❌ No	New account - QFM
TFSA
Validation required – 1st notice	Asks clients to contact us to verify information such as name, date of birth or SIN, as the information we have on file doesn’t match with the CRA’s records and the account cannot be registered	May	✔️ Yes	Active account Inactive account
Validation required – 2nd notice		August		Active account Inactive account
Validation required – final notice		October		Active account Inactive account
TFSA closed (could not be registered)	Advises clients that TFSA has been closed and that account proceeds and tax receipts will be sent to them	December	❌ No	Active account Inactive account
Investment account
FATCA/CRS (missing TIN)	Asks clients with US or other jurisdiction indicia to contact their financial advisor to confirm their self-certification information, and if applicable, to provide their tax identification number (TIN), which is required under FATCA/CRS guidance	February	✔️ Yes	Active account – 1^st notice Inactive account – 1^st notice Active account – 2^nd notice Inactive account – 2^nd notice
Negative fund ACB	Provides a summary of the capital gains clients realized during the previous year due to distributions where the return of capital exceeded the adjusted cost base (ACB) of their fund securities	January/February	❌ No	Negative ACB
RRSP/LIRA
RIF rollover	Advises clients that their RRSP/LIRA must be converted a RIF/LIF and asks them to complete an application	November	✔️ Yes	RRSP LIRA
General (various account types)
Annual information statement (AIS) delivery information	Sent to U.S. taxpayer clients with standing AIS orders (for TFSAs, RESPs, RDSPs and non-registered accounts) to advise of delivery timelines and asking them to confirm/update their email address (if needed) for e-delivery	February	✔️ Yes	AIS delivery update
NR301/302/303	Asks non-resident clients to complete & submit form NR301 to declare their eligibility for benefits (reduced tax) under a tax treaty (NR302/NR303 used for entity accounts)	November	✔️ Yes	NR301 request

** PGAP = primarily government assisted plan
When the total amount of government contributions are greater than the total amount of private contributions at the beginning of a calendar year. This includes amounts that may have been withdrawn, repaid or lost due to a market fluctuation.

***Non-PGAP = non-primarily government assisted plan

When the total amount of private contributions are greater than or equal to the total amount of government contributions at the beginning of a calendar year. This includes amounts that may have been withdrawn, repaid or lost due to a market fluctuation.